Your advisors make dozens of calls a day. SyncService makes them for you.
Here’s how it works, one call at a time. Each one starts with a problem every shop knows, then shows how SyncService takes care of it.
Keep your advisors selling. Let SyncService do the busywork.
The estimate is ready. Now comes the hard part.
Your tech found the problem and the estimate is built. The car is sitting on the lift. Your advisor calls the customer and gets voicemail. They try again an hour later. Meanwhile the bay is tied up and three more customers are waiting at the counter.
SyncService calls the customer, goes over the recommended work, and gets an answer: approve, decline, or call me back. The answer shows up on your dashboard and the ticket moves to the right stage on its own. Would rather handle it another way? Send the estimate by text or email so the customer can approve with one tap, or make the call yourself.
“Hey, how’s my car coming along?”
Every shop gets that call a dozen times a day. Each one pulls an advisor off the counter. And every customer who doesn’t hear from you starts to assume the worst.
Schedule an update call for any time of day, hours ahead. Set a 2:00 update at 9:00 in the morning and forget about it. At 2:00, SyncService calls with the status, using a standard script or your own words. A summary of what the customer said comes back to your Message Center, so nothing gets missed.
The car is done. So why is it still in your lot?
Finished cars sit in the lot because the customer doesn’t know they’re ready. Your advisor meant to call, but the phone rang and the counter got busy. Now the spot is taken, the invoice isn’t paid, and the customer is wondering what’s taking so long.
When the work is done, SyncService lets the customer know their car is ready, by call, text or email. You can schedule it ahead too: set a 3:45 pickup call before lunch and it goes out right on time. When you send a pickup text or email, the ticket moves ahead only after the customer has been notified.
The call that earns the next visit.
Every shop knows they should call customers after the visit. Almost nobody does. Not because they don’t care, but because there’s never time. That follow up call is how you earn the next visit and the good review.
From any closed ticket, schedule a follow up call, text or email for any future date, with your own talking points. Check how the car is running, remind them about the work they put off, or ask for a review. SyncService makes the call nobody has time to make, so every customer hears from you after they drive away.
Slow week, empty bays.
You’ve got a list of past customers and a special worth calling about. But nobody has a free afternoon to dial 40 people, so the special sits on a flyer by the register.
Group Calling reaches one of your current or past customers, or a whole list of them, without opening a ticket. Pick the type of call, type your message and have SyncService review it, then send it now or schedule it for later. Fill the slow days without tying up your advisors.
Group Calling is built for customers who have done business with your shop and agreed to be contacted. Want to reach new customers? Call (855) SYN-CSVC or email SyncService@tbmechanic.com and we’ll help you do it the right way.
Every call, one dashboard.
Every ticket sits in its stage, from check in to pickup, so you can see at a glance where every car stands. Choose a call, text or email for each customer. Talk to customers in English, Spanish, Mandarin or Vietnamese. And when a customer says something your advisor needs to know, SyncService flags it for you.
Want the full walkthrough? See every screen, start to finish.
Ready to get your advisors off the phone?
Try every call free for 4 days. No credit card, and setup takes minutes.